Order & Shipping Info

PAYMENT

Online Payments

All online orders are processed securely through Shopify. We accept most major payment methods, and your information is protected throughout checkout.

SHIPPING

Sending a Gift?

If your order is going straight to someone special, just let us know in the "Additional Order Notes" field at checkout. We’ll keep the receipt out of the box, and your giftee will receive only the goodies.

Sales Tax

We collect sales tax for customers in Maryland. If you live elsewhere, your local tax rules may apply.

Shipping Fees & Carriers

Shipping costs are calculated in your cart based on your order total and destination. You’ll be able to choose between USPS and UPS during checkout.

SHIPPING TIMES

We’re a small team in Jessup, Maryland, and every order is packed by hand. Most orders ship within 3 business days. Our business days are Monday through Friday. The shipping department is closed on weekends and holidays, so any order placed during that downtime will begin processing the next business day.

You’ll receive an email with tracking once your order is on the way. After a package leaves our building, it’s in the care of USPS or UPS. We can’t control carrier delays or delivery placement, but if something goes wrong along the way, we’ll help you determine the appropriate next step.

Package Marked Delivered, But Can’t Find It?

If your tracking shows “Delivered” but you don’t see your package, don’t panic just yet. Delivery scans and the actual arrival of a package don’t always line up perfectly.

First, please check your mailbox, parcel locker, porch and other possible delivery areas, and ask anyone else at your address who may have brought it inside. For apartments, condos and shared mail areas, please also check with your building office, front desk or nearby neighbors.

Please allow one full business day after the carrier’s delivery scan before contacting us about a missing package. USPS specifically recommends waiting one full postal business day before submitting a service request for certain delivery-status issues.

If the package still hasn’t turned up, contact us with your order number. We may ask you to open a service request with your local Post Office or assist with a carrier trace or claim, depending on the shipment.

Packages confirmed as delivered by the carrier do not automatically qualify for a refund or replacement. We’ll review the delivery details and carrier information and work with you on the appropriate next step.

Holiday & Sale Season Expectations

We are not Amazon. During Black Friday, Cyber Monday, and other big promotions, order volume increases significantly. We pack in the order they’re received and move as quickly as possible without sacrificing accuracy or safety. Carrier pickups happen early in the afternoon, so there’s a daily limit to what can physically leave the warehouse.

Thanks for your patience with our small team during those peak weeks.

RETURNS AND EXCHANGES

We do not accept returns or exchanges unless a product arrived damaged or there was an error with your order. If your order arrives damaged or incorrect, contact us and we’ll make it right. For shipping or delivery issues, please see the guidelines above.